Do You Know Your Firm Mattress Exchange Policy?

Do You Know Your Firm Mattress Exchange Policy?

Dec 01, 2023

Buying a mattress is one thing, but what if the mattress that you bought is not right for you?

Do you know your mattress firm exchange policy?

Do you know your rights?

Mattress Firm Exchange Policy Rights

So you have bought a mattress firm product, but it was not what you thought it was.

Now you are in a quandary, what to do next.

If you have not looked into mattress firm and how they deal with exchanges, you will worry.

So it is a good idea to know your rights before you go buying a mattress from them.

What Brands Does Mattress Firm Sell?

Mattress firm sell has all of America’s top-rated brands, like:

  • Sealy
  • Tempur-Pedic
  • Serta
  • Purple

Beds in a Box:

  • Tuft & Needle
  • Nectar
  • Sleepys

And many more…

How Many Times Can You Exchange A Mattress At Mattress Firm?

It sounds like you can only exchange your mattress once.

With a said return delivery fee of $99.99.

And, it seems, you receive a credit toward the purchase price of one of their different mattress.

So it is the purchase price of your original mattress less a restocking fee equal to 10% of your original mattress purchase price, and a restocking fee not exceeding $250.

How Long Is A Mattress Firm Warranty?

Glad you asked…

The mattress firm exchange policy warranty is between 10 and 20 years.

These warranties may range from 5 years, even up to a full lifetime warranty.

Not bad!

The most common range of mattress firm exchange policy warranty is between 10 and 20 years.

It is quite common for many shoppers to think that the length of a warranty, like this, is the same as the expected lifespan of the mattress itself.

But this is just not the case.

Can You Negotiate At Mattress Firm?

With Lehrman told HuffPost you can actually have a go at negotiating the asking price of a mattress down by as much as…

Get this…

Nearly 50 percent in some cases.

And if you go to one of those large mattress retailers such as Mattress Giant or Mattress Firm, the chances are you can negotiate on everything.

Now, how good is that!

How Does Mattress Firm Warranty Work?

What does the warranty cover?

In most cases, the warranties follow the guidelines of the individual manufacturer.

These such warranties cover the following items during normal mattress wear:

  • wires and coils that are loose or broken
  • A rip through the fabric
  • body indentations of 1-1/2” or greater
  • torn handles
  • wires and coils that protrude through

Is Mattress Firm A Good Company To Buy From?

I can tell you now that Mattress Firm, in fact, is one of the most successful mattress retailers in the United States.

Over the years, they have in fact acquired many more local stores and mattress retailers, and have found success being a ‘one-stop local shop’ for many brands of bedding and other sleep products that they sell to the public.

Does Mattress Firm actually Have A Price Guarantee?

Yes, they do…

They actually do guarantee the best prices and brands to buy.

Let’s say that you find the same or comparable mattress set at another shop at a cheaper price than theirs.

And if this is within your invoiced price within 120 days of purchase…

See also Memory Foam Mattress, The Good, The Bad And The Ugly

They go one step further, and they simply ask that you bring the advertisement to their store, and they will credit your personal bank account or, if you prefer, mail you a refund check for that actual price difference.

Can’t ask better than that…

And Mattress Firm will also provide you with a full 120-night trial on all the mattresses they sell.

You can see why they are doing so well.

They are going beyond for their customers to make sure that they are completely satisfied with their purchase.

You can, in fact, return or exchange your mattress after 21 days of the initial purchase date and even…

Get this.

Up to 120 days.

Mattress Firm is in fact America’s largest speciality mattress retailer, having over 2,500 locations.

I am not sure if they have extended to other countries at all, but it is worth finding out if you want.

Mattress Firm And Damaged Stock

As you would expect.

Mattress Firm is unable to return or exchange, if you have stained in some way,
made a mattress unsanitary, or damaged mattresses in any way under the 120 Night Sleep Trial.

Now that is fair enough, as you can only return the mattress in the quality it was bought in.

So, no partying on your mattress until you know it’s right for you.

Get through that trial period first.

And all sales are final, and you will not be eligible for an exchange or even a return on the following items:

  • Floor models
  • Warranty exchanges
  • Mattress protectors
  • Clearance merchandise
  • Pillows
  • All special order sizes (California King, Split California King, plus others.)
  • Adjustable bases

Can You Return Online Purchases To A Store?

Fair enough question, but unfortunately the answer to this one is no.

In order to return any of these items that you have purchased on the Mattress Firm website, you have to contact their customer service via chat, or phone or even email them on this matter.

How Long Does A Refund Take To Process?

Say, if the method of payment that you used at the time was a debit or credit card, check, or even cash.

They say you need to allow at least 7-10 business days for your refund to be processed.

But, if you actually got finance for the purchase, then, it may take up to 2 billing cycles for that refund of yours to actually appear on your account.

Is the Entire Purchase Price Refunded?

If you decide to return your mattress rather than have it exchanged, say, for another model, you will then be subject to fees.

You do need to know that you are responsible for a $99.99 return delivery fee.
And also a 20% restocking fee, but this will not exceed $500.

And, your refund can be even further reduced by any of the different state use taxes that Mattress Firm is required to apply.

As you can see, the mattress firm exchange policy has many moving parts here.

A lengthy subject.

But I am sure, in one read, you will be armed in knowing just what you will be in for when buying a mattress from this company.